Resources
Support
How to get help, report a problem, or ask for coverage.
Contact
Email support@zuse.live.
What to include
A report with these details can usually be answered without a follow-up:
- The endpoint or MCP tool you called.
- The time of the request, with time zone.
- Your API key prefix: the first characters shown in the console, such as
zuse_sk_Ab12. Never send the full key. - The status code and response body you received.
- What you expected instead.
The console's Request history lists every request your team made in the last 30 days, with its request id. Find the one you mean and quote the id.
Common questions
A person I expected was not found.
Check classification. jurisdiction_not_indexed means the board is not covered yet. no_match means the board is covered and nobody matched. Try the name as the board records it, without titles or suffixes, or drop the jurisdiction filter.
A license status looks out of date.
The index reflects the last ingest of that board's roster. Compare with the board's own lookup in verify_url. If the board and the index disagree after a refresh, send us the license number and jurisdiction.
I need a jurisdiction that is not covered. Tell us which one and roughly how many lookups you expect. Coverage is prioritized by demand.
I think a key was exposed. Revoke it in the console straight away and create a new one. Revocation is immediate.
Security reports
Send vulnerability reports to security@zuse.live, with steps to reproduce. See Security.